Description

UASI is seeking an experienced Manager to join our team providing leadership and overall client management for our strategic and managed services clients. The ideal candidate will have the ability to manage client relationships both strategically and tactically ensuring we’re providing value through our solutions.    

Responsibilities:

Client Delivery & Execution

• Collaborate with leadership to develop and refine UASI’s operating structure for managed services offering and outline policy and procedures as a road map for success.
• Serve as the Engagement Leader for managed service clients work by collaborating with service line leaders to ensure the resources for the project are allocated, providing timeline and ramp for services to the client, facilitate communication surrounding quality and productivity, and manage deliverables to the client.
• Ensure clarity and alignment with clients about UASI services/deliverables and manage client scope and expectations through regular communication meetings.
• Monitor and manage client profit margin by monitoring key metrics including productivity, staff utilization, and managing “miscellaneous” non-attributable time.
• Lead client kick off meetings and utilize strong project management skills to ensure the project meets key milestones and remains within scope.
• Use critical thinking skills to assess current client state and goals, and support implement action plan to meet project and client goals.
• Provide mentoring and training to staff by sharing expertise related to project deliverables, client communication, project methodologies, analysis of data and trends, etc. all within a collaborative and supportive structure.
• Contribute to the successful onboarding, training and mentoring of CSMs for each service line to ensure they promote client satisfaction, growth and profitability
• Be the subject matter expert to lead, monitor and evaluate project results for the client while balancing quality and profitability.
   

Business Development

• Collaborate with Client Success Managers (CSM) to identify solution opportunities with clients.
• Provide mentorship and collaboration with CSMs about how to identify insights and connect dots to fill client needs as well as develop a plan to deliver them.
• Use expertise to identify new opportunities, collaborate with Sales/Account Management Team, and cultivate trusted relationships with our clients by using SME to demonstrate value.
• Assist Account Management Team in acting as the SME to write and present proposals & SOWs.
• Leverages professional network and demonstrate expertise through market facing activities including professional organizations, speaking, or serving as a UASI Ambassador.
   

Success Metrics:

• Client Satisfaction
• Revenue and margin attainment

Qualifications:

• Bachelor's degree preferred
• Active credential from AHIMA, AAPC, or ACDIS
• Minimum of 3-5 years of management and proven foundational consulting skills including analytical and critical thinking skills as well as written and verbal communication, client presence and presentation skills
• Strong subject matter expertise in mid-revenue cycle operations including coding, HIM operations, risk adjustment methodologies, value-based care initiatives, denials management, and other key industry trends/drivers
• Program development and strategy implementation
• P&L management – demonstrating ability to drive growth and manage and improve profitability
• Experience managing offshore operations and large-scale projects with demonstrated success of managing and growing client relationships.
   

UASI provides a supportive environment that encourages professional development and enables each employee to achieve their individual goals. We offer competitive pay, PTO and an excellent benefit package.